Are shipping costs expensive?
YES,
shipping can prove to be costly. Even with the added cost of shipping, you can
still save hundreds of dollars with us.
Does the furniture require any assembly?
Most
items arrive pre-assembled. In certain cases a 1/2 inch wrench or socket is
required to assemble items such as table pedestals, feet, and/or legs. Items
such as hutches, and mirrors for dressers need to be attached with a Phillips screw
driver.
What about damages or guarantees?
We
inspect every piece before it leaves our builder's or finisher's shop. In rare
instances damages may occur on transit. If this happens please be sure to note
it on the delivery log before the carrier leaves then call us at 866-665-0103
to report damages. All of your pieces are 100% insured by our designated
carriers. Please see Shipping Options
for details.
Can I pick my order up?
Yes
you can. Our furniture is made in Indiana. Pick-ups are by appointment only.
Also you must bring a truck or trailer large enough to carry home your order.
Bring appropriate padding materials such as moving blankets, etc. to prevent
damage on your trip home. Tie-downs such as moving straps or bungees are also
recommended.
When can I expect to receive my furniture?
Most
furniture takes between 8-12 weeks. Custom orders may take between 12-16 weeks,
depending upon the time of year. Please remember that these are treasured
heirlooms. Our skilled craftsmen don't just make furniture….They build
memories. With Amish builders these are always estimated times. Please be
patient. It's a short wait for several lifetimes’ worth of enjoyment!
Are stain samples or leather samples available?
Yes,
however due to the costs involved a $25 dollar refundable deposit will be added
to your order. If the boards are returned before your order is shipped you will
not be charged.
Do you do custom work?
Yes,
we can customize most pieces available on our site. Custom work can add 10% to 40%
to the cost, especially if you require a larger size. Please send us an email with your specifications.
How wide are the leaves on
your tables?
As
a standard our leaves are 12 inches wide. We can make leaves of just about any
size though. Some of the more common sizes are 18 inches wide and 24 inches wide.
Something to keep in mind about the larger leaves is that they do get quite
heavy, especially the 24 inchers, which can make them harder to handle.
The price for these larger leaves is the same as 2 leaves. For example if you
want one 18 inch leaf instead of two 12 inch you price it the same as 2 leaves.
The same goes for any other leaf width between 12 and 24 inches.
Where can I see
your furniture?
We do not have a store in any location. We are located in Northeast Indiana,
right in the heart of Amish country, and we work closely with them to make sure
your order is done right. If you will be buying from us we will provide you
with everything possible to make the right decisions for you. We can also recommend locations here in the
Shipshewana, IN area if you need to see the furniture.
If there is another Amish furniture store located near you but their prices are
too high DO NOT go in and look their furniture over or waste their time asking
questions. The owners of that store have invested a lot of time and money in providing
the best store and information they can. Wasting their time and knowledge only
to buy from me or someone else is both unfair and unethical. Our experience in
providing long distance service and information is unparalleled and we will
provide you with everything needed to make your decision. If you need to have a
more personal, face to face relationship then we recommend going to your local
Amish furniture store and buying from them or making a trip to see us.